helpdesk agent NL/FR

Référence:
ITS774

Experience

Contract

Location

Mission

Mission

  • Helpdesk support - 1st & 1,5 Line
  • Call taking & ticket registration
  • Troubleshooting by phone & remote control
  • Ticket follow-up
  • PC & smartphone configuration
  • Hw & sw troubleshooting

Profile

Required Skills

  • Goede kennis van MS Win 7 & 10
  • Goede kennis van MS Office & O365
  • Goede kennis van PC installation & configuration, smartphones & tablets
  • Basis kennis van network & telecom (LAN/WAN, VPN connections)
  • ervaring in IT troubleshooting

Soft Skills

  • Zelfstandig werken, ownership, dingen snel oppikken
  • Snel en efficient diagnose stellen
  • Goede communicatie met end-users (FTF) & follow-up
  • Teamplayer
  • Jong & dynamisch

NL/FR fluent, EN good