Back-up engineer







Econocom provides managed services for various customers. One of the solutions provided to our customers is a back-up solution in case of holidays, sickness or peak of work within their teams. 

As a back-up consultant, you act as a field engineer and resolve 2nd line issues.

  • You work for various locations and clients and therefore different environments. You are on-call as soon as one of your colleague is sick; on holidays or that the client has a peak of work.
  • Your daily tasks include the second line support on standard Hardware and software.
  • Resolve known errors incidents related to workstation, printers, software packages, Microsoft patches
    • P.C installation and configuration in DOS windows environment.
    • Installation and configuration of standard software packages.
    • Analyze and troubleshoot any issues on hardware and/or software technical problems.
    • Basic user administration: Creation of users, access rights management, reset passwords
    • Offer support on Workstation antivirus
    • Create, support, configure the Windows printer queues
    • Support on application source control : missing files/mirror updates
    • Administration of local network (L1)
  • You are responsible for monitoring the tickets and reduce the backlog of level 2, by respecting the SLA
  • Escalate incidents with accurate documentation to suitable technician or vendor, when required
  • You offer alternative solutions and writes procedures
  • Organize information sessions with the service desk to transfer technical knowledge on new projects or changes
  • Test fixes to ensure problem has been adequately resolved
  • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues
  • Alert management to emerging trends in incidents
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution

Location: Antwerp /Brabant-Flemish /




You have a:

  • Bachelor-degree in ICT or at least 2 years of experience as service desk agent
  • Strong knowledge on the newest Windows Operating Systems Configuration and Support
  • Knowledge of principles of application's deployment
  • Good knowledge of hardware and standard software packages (MS, Active Directory, Exchange, SharePoint, SCCM, DNS, DHCP)
  • Basic knowledge of Citrix, Scripting, PowerShell, PHP, etc
  • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
  • Exceptional written and oral communication skills
  • Good analytical and questioning skills
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
  • Strong documentation skills

You are:

  • You are looking for changes and various environment.
  • You are eager to learn and develop your-self
  • Customer satisfaction is at the center of your concerns.
  • You are dedicated and understand the urge of answering a customer request.
  • Perfect trilingual is required (Dutch, English and French)

What we offer

In addition to a pleasant work environment, we offer a competitive salary, a car and excellent fringe benefits.

As we consider our people to be our most valuable assets, we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas.