All round field engineer

Référence:
ITS699

Experience

Contract

Location

Mission

As a member of the IT team, this position plays a role in all major IT system functions including escalated help-desk support, life-cycle IT project management, and IT-related end-user training. This position works as a part of a team to provide a variety of essential IT-related services to a worldwide corporate user community.
 

Profile

Responsibilities: 
Respond to and resolve IT support tickets

  • Works under general supervision to complete technical assignments relating to computer installation, configuration, training,troubleshooting, upgrade and repair and uses both verbal instructions and written procedures to complete tasks effectively.
  • Documents PC procedures, updates hardware and software inventories, and assist in the configuration control of the PC build area
  • Provides support during PC hardware and software deployment projects
  • Monitors and supports systems that protect Information security, such as Virus Control, Patches, etc.
  • Supports special IT-related projects and performs other duties as assigned
  • Must be able to work extra hours when needed
  • Answer help desk calls and remotely resolve issues in other offices

Qualifications: 

Education and Training:

  • MCP, MCSE preferred

Experience:

  • Three to five years' experience in IT working in a technical role in an enterprise helpdesk support environment.Experience working in a datacenter and cloud environment is a plus.

Required skills: 

  • Hands on experience Windows, Office 365, Active Directory Administration, Group Policy's, Network/Systems Security, Virus Endpoint Protection
  • Basic knowledge of DHCP, DNS, WINS, TCP/IP, routing, switching and VLANs is a plus
  • Experience supporting mobile platforms (iOS, Android)
  • International experience and solid skills in voice telecommunication including Cisco VOIP are a plus
  • Ability to work in a team environment
  • Self-motivated with strong organizational and interpersonal communication skills and the ability to absorb information quickly are essential

Soft skills:  
Very independent, autonomous, communicative
Language Skills: 
Dutch, English