1,5 - 2nd Line Support

Référence:
ITS910

Experience

Contract

Location

Profile

Languages

  • English is the language to communicate with technicians of global/central functions and/or for users not mastering the local languages
  • Excellent oral and written communication skills
  • For Belgium, mastering both official languages is an added value

Professional skills

  • ITIL V3 Foundation Certification
  • Microsoft Operating System Certification(s) (i.e. MS Administrator) will be an asset
  • Service Now (SNOW) experience
  • Help Desk Institute Certification(s) or equivalent (nice to have)

Work experience

2-3 years' experience in PC support, Help Desk or IS Customer Service area. An equivalent combination of education and related experience may also serve to meet these minimum requirements.

 
Soft skills

  • Analytical Thinking
  • Team Player
  • Open and positive personality
  • Stability / Stress tolerance
  • Passion for the customer oriented (Service awareness)
  • Flexible to deliver
  • Good interpersonal and communication skills
  • Able to adapt in a fast evolving technology environment and ability to learn
  • Able to assume day to day responsibilities generating specific deliverables
  • Able to deliver service to Senior Executive people

Flexibility

  • Ability and willingness to work during special occasions (i.e. mass roll-outs) outside of office hours.
Languages : NL/EN